Bruce browses ski lesson options and their pricing via the Snow Skill Ski School mobile-friendly and multi-lingual booking engine.
Bruce doesn't book yet as he wants the opinion of travel companion Brittany. He shares his results URL with Brittany.
Customer preference data is captured while browsing:
May 01: Browsing from HK, 2 people, Seeking Lessons Between Dec 22-27, Beginner-to-Intermediate, Adult Skiers.
Valuable trend information to assist Snow Skill with sales and marketing strategy.
Brittany clicks the results URL Bruce sent her. Everything looks great and she books:
4 Days Adult Private Lessons for 2, Intermediate
Brittany receives an automated email thanking her for booking, beautifully branded and with a customised message.
Brittany clicks a URL within the email and accesses her booking. She excitedly shares the URL with Bruce so he can look too.
RoomBoss adjusts the number of invoices and due dates according to how far in advance the booking is made.
As Brittany is booking months in advance, two invoices are automatically created:
Deposit due today, and final payment due 60 days prior to arrival.
An automated email reminds Brittany that her final payment is due. She clicks a URL within the email to access her booking and makes payment.
Brittany receives an automated email thanking her for making payment.
Automated personalised communications help save time and reduce the chance of manual errors or omissions.
It's now 30 days prior to arrival and Brittany receives an automated email with information about their upcoming lessons.
As she and Bruce are visiting in peak season, a personalised message also recommends booking additional tours & services prior to arrival. She clicks a link in the email and books a tour of interest.
Effortlessly enhance the flow of information to customers. Help to ensure their booking is optimally organised ahead of arrival.
Make use of the pre-arrival window to upsell toward maximising revenue.
On the way to the airport Bruce checks their Snow Skill Itinerary via his mobile phone, taking note of the lesson meeting-point time and location.
Bruce also reads the included additional info about their upcoming tour and excitedly chats with Brittany about it.
Help customers to feel in control of their lessons with access to their own mobile-friendly online customer portal.
Put your customers at ease by allowing them to view and manage each aspect of their booking.
Brittany and Bruce receive an automated personalised email to thank them for choosing Snow Skill Ski School.
They are invited to give feedback about their lessons. Bruce gives a positive review for other customers, and provides a separate note for management with suggestions for additional lesson options.
Make sure your customers know that you appreciate their business, and are striving to exceed their expectations.
Receive targeted feedback that isn't influenced by the effects of public forum reviews.
Brittany and Bruce receive a thoughtfully crafted email thanking them for joining Snow Skill for ski lessons last December, and enticing them to book again.
The timing is perfect - Brittany and Bruce booked around this time last year and were just thinking of their next trip.
Make use of previous customer booking patterns to target your sales processes and never miss an opportunity.