Online Concierge

Automate your Guest Service Sales.
Resort visitors often need assistance organising services such as transportation, lift passes, ski lessons and rentals; not to mention restaurant bookings, massage, and more.
We appreciate this can be a challenging and time consuming task — so we developed a better way.
Supercharge your Guest Service sales processes with the RoomBoss Online Concierge.
Enhance Levels of Service
Provide guests with instant, mobile-friendly, multi-lingual, multi-currency access to services. Let them discover and select a variety of trip-enhancing extras.
Website Integration
Add fully-customisable, mobile-friendly sales portals to your website.
Auto Emailing
Automate customer communications using a wide range of event triggers.
Customer Portal
Allow customers to view their bookings online, make payments, and download PDF invoices and receipts.
Save Time
Allow guests to select services and enter details such as their shoe size. Avoid the costly burden of conveying and managing information via email or phone.
Choose your Approach
RoomBoss offers a variety of Online Concierge options, allowing you to decide how involved in the services booking process you want to be.

The Efficient Hands On Approach

1.Guests pre-order services online.

2.You receive the order and enact it with the supplier.

3.You invoice your guests.

4.The supplier invoices you (at the net rate).

The Completely Hands Off Approach

1.Guests order services online.

2.The supplier receives the order.

3.The supplier invoices the guest.

4.You receive referral commission.

Increase Accessibility
Provide online access to service booking widgets that can offer live rates and availability, 24 hours a day.
Plus Custom Branding
Make your Online Concierge stand out with options for personalised branding — including banners, styling, and custom URLs.
Starting at Zero Cost
Various Online Concierge options are available free of charge — if you’re interested in having an Online Concierge, or would like further information, please let us know.