Bruce browses accommodation options and their pricing via the Cosy Condominiums mobile-friendly and multi-lingual booking engine.
Bruce doesn't book yet as he wants the opinion of travel companion Brittany. He shares his results URL with Brittany.
Guest preference data is captured while browsing:
May 01: Browsing from HK, 2 people, Stay Dec 22-27, Max $550 per night, Prefers Studio.
Valuable trend information to assist Cosy Condominiums with sales and marketing strategy.
Brittany clicks the results URL Bruce sent her. Everything looks great and she books:
Check-in Dec 22nd, check-out Dec 27th.
Brittany receives an automated email thanking her for booking, beautifully branded and with a customised message.
Brittany clicks a URL within the email and accesses her booking. She excitedly shares the URL with Bruce so he can look too.
RoomBoss adjusts the number of invoices and due dates according to how far in advance the booking is made.
As Brittany is booking months in advance, two invoices are automatically created:
Deposit due today, and final payment due 60 days prior to arrival.
An automated email reminds Brittany that her final payment is due. She clicks a URL within the email to access her booking and makes payment.
Brittany receives an automated email thanking her for making payment.
Automated personalised communications help save time and reduce the chance of manual errors or omissions.
It's now 30 days prior to arrival and Brittany receives an automated email with information about her upcoming stay.
As she and Bruce are staying in peak season, a personalised message also recommends booking additional tours & services prior to arrival. She clicks a link in the email and books a tour of interest.
Effortlessly enhance the flow of information to guests. Help to ensure their stay is optimally organised ahead of arrival.
Make use of the pre-arrival window to upsell toward maximising revenue.
On the way to the airport Bruce checks their Cosy Condominiums Itinerary via his mobile phone, taking note of pickup location and arrival details.
Bruce also reads the included additional info about their upcoming tour and excitedly chats with Brittany about it.
Help travellers to feel in control of their journey with access to their own mobile-friendly online guest portal.
Put your guests at ease by allowing them to view and manage each aspect of their booking prior to and during their stay.
Brittany and Bruce receive an automated personalised email to thank them for staying at Cosy Condominiums.
They are invited to give feedback about their holiday. Bruce gives a positive review for other travellers, and provides a separate note for management with suggestions for the breakfast menu.
Make sure your guests know that you appreciate their custom, and are striving to exceed their expectations.
Receive targeted feedback that isn't influenced by the effects of public forum reviews.
Brittany and Bruce receive a thoughtfully crafted email thanking them for their stay December last year in a Deluxe Studio, and enticing them to book again.
The timing is perfect - Brittany and Bruce booked around this time last year and were just thinking of their next trip.
Make use of previous guest booking patterns to target your sales processes and never miss an opportunity.