Our Story

Continued evolution according to the needs of our clients. With a focus on automation and efficiency driven by hands-on experience.

Founded within Japan’s Niseko ski resort in 2006, RoomBoss began as a solution for hostels, B&Bs, and a growing number of local vacation rental properties. Being property managers ourselves we were surprised at the lack of suitable tools available.

We strove to develop an easy-to-use, multilingual solution that focused on automation. And that supported efficient resort booking workflows where guests often wished to discuss their holiday prior to booking; more often than not with a variety of resort services packaged.

In parallel we consulted resort service providers such as ski schools, equipment rentals, airport transportation, and a myriad of others. A general e-commerce platform was born. With an extra twist; any client was able to sell the products and services of any other client. With a single step an accommodation provider can add ski lessons to their guest’s folio and enact the order with the snowsports school.

We now also provide a powerful management system for snowsports schools, as well as a highly customisable trust accounting solution for property managers. Across all systems we strive to automate and thereby free up time for our clients. Including making use of A.I. methods, our development team has authored patents in the field.

Located in-resort means bumping into hotel and resort service operators is a daily occurrence. Feedback flows over coffee. We release system updates weekly.

RoomBoss has offices in Niseko, Hakuba, and Shimane. Our Niseko and Hakuba offices allow us to readily interact with a broad range of resort businesses, from international name brands, through to local resort and independent operators. We are privileged to be able to access a broad range of perspectives, and to allow this to drive our system development.

Forgiving the phrasing, we subscribe to the eating your own dog food principle. Our team uses RoomBoss to manage reservations for 2,000 guests each winter. This helps us to appreciate how our systems work in the field. Giving greater insight to our system engineers, and allowing our support team to provide clients with assistance based on practical experience.

In addition to our system solutions, RoomBoss can also provide a variety of data and tourism industry related services for your business.