We’re excited to welcome Brendon as the newest member of our Client Success team! Born in Hong Kong and raised in Canada, Brendon first visited Hokkaido and was instantly captivated by the region’s beauty. His passion for the area led him to build a life here, where he enjoys making the most of every season. In winter, you’ll find him skiing across Hokkaido’s top resorts, while in summer, he embarks on road trips with his two motorcycles, embracing the open roads. His love for vehicles doesn’t stop there—he’s also a big car enthusiast! Brendon brings valuable experience from the property management industry, as well as his time at Wolt, where he focused on process automation, improvements, and account management. His strong background in efficiency optimization and client relations makes him a great fit for our team as we continue to enhance the user experience at RoomBoss. We’re thrilled to have Brendon on board and can’t wait to see the impact he’ll make. Welcome to the team, Brendon! 

We’re excited to introduce Chiaki as the newest member of our growing Client Success team! Originally from Osaka, Japan, Chiaki’s passion for travel and exploring new cultures has taken her around the globe. She has lived and worked in Australia, Canada, and England, gaining a wealth of diverse experiences before settling in Niseko in 2020. Chiaki’s extensive background in the travel and snow sports industries makes her an excellent addition to the Client Success team at RoomBoss. Recently, she relocated to Hakuba, where she continues to enjoy an adventure-filled lifestyle surrounded by nature while supporting our users with dedication and expertise. Chiaki enjoys a wide range of outdoor activities, including snowboarding, hiking, and surfing. She also loves spending quality time with her two adorable fluffy dogs who are always up for an adventure. Her energy, enthusiasm, and deep love for winter sports bring a fresh and positive dynamic to our team. Welcome to RoomBoss, Chiaki! We’re so excited to have you on board!

Ben brings a wealth of experience, having previously served as the head of a system development team for one of Niseko’s largest management companies. He has also worked as a Project Manager and Scrum Master for a team of 28 developers in Australia. With his deep understanding of ski tourism​ and tourism systems​, Ben is a perfect fit for our team. Outside of work, Ben is a proud father of two daughters and an avid snowboarder. He also enjoys basketball and is a movie enthusiast, particularly fond of Marvel Cinematic Universe films. We’re excited to have Ben on board and can’t wait to see the positive impact he’ll make on our projects and team. Welcome, Ben!

A recent system change to help manage which users can charge against credit card tokens stored in the system. Until now, it has been possible for any user with Manage Bookings permission to charge against credit card tokens. A new permission, Charge To Token is now required to do so. User permissions can be managed by Super Admin users in the User page. To learn more on Credit Card Tokenisation in RoomBoss, pelease see here.

A big thank you to everyone who stopped by our Niseko office for a spooky trick-or-treat tour! We had a fantastic time welcoming all the little ghosts, goblins, and monsters, and sharing in the Halloween fun with you. We hope everyone enjoyed the treats and the festive spirit as much as we did!