You are now able to restrict guest names to a specific format when receiving bookings from non-accommodation booking engines.

Options include Latin Only, Katakana Only, Hiragana Only, or unrestricted, giving you flexible, fine-grained control over how you receive guest details—especially when used in conjunction with the Additional First Name and Last Name guest fields.

Also applicable to bookings made by Travel Agents using the new in-account UI, name formats can be set on a vendor-by-vendor basis and are configurable from the Guest Fields page.

As we leap into 2024, the entire RoomBoss team would like to extend our warmest wishes to all of our valued partners and clients — from near and far.

We’re excited to continue this voyage with you, and look forward to continuing to provide software & solutions to assist and empower you in all of your endeavours.

Wishing you an exciting and prosperous new year — and as always — thank you for using RoomBoss!

A number of new presets for vendor lists have been added to RoomBoss pages, making it quicker and easier to filter & select multiple vendors for common reporting and operational tasks.

Available presets include filtering by Company-Owned/Third-Party vendors, as well as by Accommodation/Non-Accommodation services, and can be found on pages such as Booking Statistics II, Booking Creation & Cancellation, Search Bookings, and more.

Following the launch of the new Itinerary page, new Freshsales integration attributes have been added to cover booking arrival and departure details, including Flight Number, Flight Times, Airport Transfer Methods, Airport Transfer Times, and more.

With custom fields definable on the Setup page, users of Freshsales can now leverage even more datapoints to inform and enhance their CRM & operations workflows.

[PMS] Front Desk HQ CRM Enhancements

Additional CRM information has been added to Front Desk HQ bookings, including Lead Guest Segments and Lead Guest Notes.

Easily access requests, notes, and other pertinent information; while effortlessly identifying VIPs, returning guests or other predefined cohorts—all from one operational hub.

Improved Custom Report Generation

As part of our ongoing commitment to improving the RB user experience, Custom Reports have been updated with a smoother and more intuitive UI for managing report columns.

Accessed via the Search Bookings page, it’s even easier than before to generate tailored reports that meet your specific needs—whether you need to generate one-off reports, or create saved templates for future use.

This week sees the addition of a new Trust Accounting tool that enables you to project income for future periods where bookings are yet to be transferred into trust.

A journal entry forecast is generated by selecting a report period and one or more accommodation vendors, providing an Excel download containing the projected credits & debits entries on a booking-by-booking basis.

Designed with face-to-face operations in mind, the new RoomBoss ID Scanning interface streamlines and optimises your check-in and data-collection workflows, allowing you to rapidly scan & store guest information from international Passports and Driver’s Licences using industry-leading Thales hardware.

Review & update existing guest details in seconds using our easy-to-understand UI; or effortlessly populate & add new guests to bookings in just the click of a button. Once saved, guest information can be immediately utilised throughout your RoomBoss account for operations, CRM, reporting, and more.

Find out more about AdriaScan here, or visit our Help Site for more information about setup and use of the integration.

Accessible via the Search Bookings page, Front Desk HQ, and directly using a related booking ID, the new Itinerary page visualises packages in a timeline format, providing a breakdown of accommodation and activities booked each day, from arrival to departure.

View and edit additional details such as arrival and departure information—including flight numbers, times, and airport transfer methods—and quickly access overviews of each packaged item, all from one screen.