[PMS] Front Desk HQ CRM Enhancements

Additional CRM information has been added to Front Desk HQ bookings, including Lead Guest Segments and Lead Guest Notes.

Easily access requests, notes, and other pertinent information; while effortlessly identifying VIPs, returning guests or other predefined cohorts—all from one operational hub.

Improved Custom Report Generation

As part of our ongoing commitment to improving the RB user experience, Custom Reports have been updated with a smoother and more intuitive UI for managing report columns.

Accessed via the Search Bookings page, it’s even easier than before to generate tailored reports that meet your specific needs—whether you need to generate one-off reports, or create saved templates for future use.