ROOMBOSS continues to provide on-site support to help hospitality operators succeed during peak seasons. Recently, Kanae, our Sales and Account Lead, visited users in the Kawaba and Nozawa areas to meet with clients she recently onboarded to the ROOMBOSS platform.

During the visit, Kanae checked in with clients in person to ensure ROOMBOSS was running smoothly within daily operations. She also provided follow-up training for new staff members, helping teams adopt the system quickly and use it with confidence.

ROOMBOSS supports clients beyond remote communication. By being present on the ground, we help users get the most value from the platform and maintain operational excellence when it matters most.

We’re excited to welcome Abid back to our Japan office!

Abid began his journey with the ROOMBOSS team in Japan and continued contributing full-time while based in India. Now that he has officially returned to Japan in person, we couldn’t be happier. No matter where he was, he remained a valued part of the ROOMBOSS family, staying closely connected with the team every step of the way.

When asked what he missed most about Japan, his answer was simple: sushi, onsen, friends, and motorcycle road trips across the country.

Now that he’s back in the office, he describes it as “wonderful.” With many new faces on the team, it’s been especially fun reconnecting and meeting new colleagues. Please join us in giving Abid a warm “Okaeri” (Welcome Home) when you see him!

We are thrilled to introduce the latest member to the ROOMBOSS team: Miyu!

Miyu joins our Client Success team with a background that is a perfect fit for the industry we serve. Having spent seven seasons at a premier Japan-based travel agency, she knows the ins and outs of the ski industry and the unique needs of travel operators. With years of resort-side experience under her belt, Miyu is well-equipped to support our users with insight into their daily operations.

Miyu is a true fan of the Hokkaido lifestyle. In the summer, you’ll find her out on the water on a SUP, and in the winter, she’s an enthusiastic snowboarder. When she’s relaxing at home, Miyu has recently caught the vinyl bug. If you have any record recommendations to help her build her new collection, she’s all ears!

We are so happy to have Miyu’s energy on the team!

We’re happy to welcome Patrick to ROOMBOSS as a software quality assurance engineer, where he helps ensure our platform delivers a smooth and reliable experience for our users.

Patrick began his career in quality assurance in the Philippines in 2012, specializing in performance and automation testing. He has since gained experience across multiple industries, including retail banking, rail freight, and airlines, working with a variety of clients.

Outside of work, Patrick is passionate about coffee and photography. He enjoys brewing coffee at home and spending weekends exploring cafés, parks, and museums with his cameras, always in search of the perfect shot and the perfect cup.

Welcome Patrick to ROOMBOSS!

ROOMBOSS now makes it easy for hotels to spotlight the features guests look for most. Hotels can assign attributes like Ski in Ski out, Onsen or Hot Spring, Parking, Spa Facilities, Non Smoking, Air Conditioning, Kitchen, and Washing Machine to properties and room types.

These attributes enhance the booking experience by allowing guests to filter results based on what they are looking for. They can also quickly confirm which features are available for each property and room type. This helps guests make confident choices and find the right accommodation faster.

To learn more about this feature, please visit our help page.

At ROOMBOSS, we believe that a healthy work-life balance helps our team do their best work. Our culture encourages flexibility and understanding so everyone can thrive; both at work and at home.

We’re delighted to share that one of our team members will soon be taking maternity leave. Over the years, several others have also taken paternity leave, something we’re proud to fully support. These moments remind us that work is just one part of life, and family time matters too.

By supporting our team members during important life events, ROOMBOSS continues to grow as a company that values care, balance, and long-term wellbeing.

On November 15, 2025, our very own Julian traded his laptop for a headband to take on the Spartan Sprint Okinawa at Toyosaki Seaside Park.

Competitors tackled 20 obstacles across a 5km course, proving they have the “mud-crawling” skills to handle just about anything. This “work hard, play hard” spirit is exactly what we value here at RB.

Not only did he survive the course, Julian crushed it, bringing home 2nd place in his division!

At ROOMBOSS, we love a good adventure, and our colleague Ricardo recently took that spirit to new heights (literally and figuratively! Local mountain hikes don’t quite match his exploits). Ricardo recently returned from an unforgettable trip to Nepal, where he completed part of the legendary Everest Base Camp trek.

Starting in Lukla, Ricardo’s journey took him through Monjo, Namche Bazaar, Khumjung, Phakding, and eventually Kathmandu. Along the way, he was surrounded by breathtaking Himalayan views, an experience he says was the most memorable part of the trip.

Of course, no trek is complete without trying the local food. The staple meal is Dal Bhat, and Ricardo also sampled Tongba, a traditional drink that’s technically a beer but with a twist: you pour hot water into it before drinking.

Like many Himalayan adventures, the trip came with a little unpredictability. Flights between Ramechhap and Lukla depend heavily on the weather, and Ricardo’s was delayed for a day. His tip for future trekkers: leave a few extra days in your schedule.

Welcome back, Ricardo, and thanks for sharing a little piece of the Himalayas with us!

Say hello to the newest member of ROOMBOSS, Noah, who will be working as part of our security team to safeguard our network and infrastructure.

Originally from Georgia, USA, Noah studied computer science and previously worked at NTT’s Basic Research Laboratory in Kanagawa before moving to Tokyo in 2022 to continue his IT career.

Outside the office, you’ll probably find him gaming, playing piano, producing music, building computers, or exploring parks and lakes around Japan, all while sharpening his Japanese skills.

We’re delighted to have Noah on board!

The winter season is in full swing, and at ROOMBOSS, we know that your business doesn’t take a day off, so neither do we. To better support our partners during this high-demand period, we have expanded our support operations to 7 days a week.

Whether it’s a quick question or technical guidance, our team is here to ensure your operations remain seamless from Monday through Sunday.

Furthermore, our commitment to your success goes beyond the help desk. Our system engineers are also working 7 days a week behind the scenes, monitoring our infrastructure to maintain the industry-leading system availability you rely on during your busiest months.