This exciting new feature can increase revenue while also helping customers to target services that suit their requirements.

Up-selling: Based on rules that you control, customers can be encouraged to replace an item in their shopping cart with a higher-end version.

Cross-selling: Also based on your rules, customers can be encouraged to add items that are related to or complement an item in their shopping cart.

Please find more information available on our help site.

The Rates Audit Report provides a new way to view rates and occupancy across one or more properties.

It generates an Excel download containing rates, restrictions and occupancy. See our Help Site for more information.

It’s all about speed and efficiency.

With Simplified View, you can quickly select the Category and Type using a straightforward dropdown menu, bypassing the more detailed select menu with icons and descriptions.

Simply, check the box at the top-right of the manual booking page to enable this new view.

This efficient layout is perfect for the users and agents who are familiar with the products and want to minimize the time spent on each booking creation.

We’re excited to announce that you can now connect a customer display to RB POS system! This new feature allows users to present important information—such as the product pricing, booking total, change due etc—directly to guests during transactions.

Enhance customer interactions and improve transparency by using the customer display to keep guests informed throughout their experience. This upgrade is designed to make RB POS system even more effective and user-friendly.

For details on compatible displays and other information, please contact the ROOMBOSS support team.

The mission of Niseko Area Mountain Bike Association (NAMBA) is to grow and unify the Niseko area mountain bike community towards the common goals of creating, enhancing, maintaining, and protecting great places to ride in Niseko and the surrounding area.

NAMBA is building sustainable trails that are accessible for all levels and ages to enjoy, such as the free and public Twin Peaks Bike Park. It advocates for and encourages all forms of mountain biking within the community through various events, races, group rides, and more, ensuring everyone can participate and have fun.

RoomBoss is proud to support the local mountain biking community and help boost Niseko area’s green season tourism through NAMBA.

Niseko Area Mountain Bike Association (NAMBA): https://namba.ngo

From August 23 to August 24, the Hirafu Festival—a beloved summer tradition in Niseko—returns. We at RoomBoss are thrilled to sponsor this vibrant event, bringing together locals and visitors for a weekend of fun and festivity.

The festival will feature popular restaurants from the Niseko area, setting up stalls to offer delicious local cuisine. Attendees can look forward to a variety of events that cater to all ages. Highlights include:

• Mochi Throwing: Participate in this traditional activity with a chance to win prizes.
• Shooting Games (Shateki): Test your aim in these authentic shooting games that captivate adults and children alike.
• Chanbara Battles: Engage in exciting sword-fighting duels.

Additionally, enjoy live music and performances by talented local artists throughout the event. (Keep an eye out—you might even spot some RoomBoss team members joining in the fun!)

No festival would be complete without a spectacular finale. The Hirafu Festival will conclude with a powerful Yotei Taiko drum performance and a breathtaking fireworks display, lighting up the night sky in celebration.

RoomBoss is honored to support this cherished local event, and we can’t wait to experience the joy and excitement of the Hirafu Festival with everyone.

Serenely situated at an altitude of over 1,400 meters, Shirakaba Resort boasts a stunning location next to the idyllic Lake Shirakaba in Nagano, Japan.

This picturesque resort offers a variety of attractions and activities for every season, including the Ikenotaira amusement park, “Family Land.”

As one of RoomBoss’s latest users, Ikenotaira enhances their operational efficiency using the RB ECS and point-of-sale (POS) systems, which help to streamline sales and ticket collection through easy online and in-person purchasing processes, and robust multi-location ticket printer integration.

We’re extremely proud to be supporting Shirakaba Resort, and look foward to working closely with the Ikenotaira team long into the future!

We’re excited to introduce Ricardo as the newest member of our backend development team!

Ricardo joins us with a strong background in backend development, having previously worked on inventory intelligence solutions for the retail industry. His experience in developing client integrations has given him deep expertise in creating seamless, efficient, and scalable systems—skills that will be a great asset to our team as we continue to enhance and optimize our platform.

Outside of work, Ricardo has a passion for travel and street photography, capturing unique moments from his journeys around the world. He also enjoys attending concerts, immersing himself in live music experiences.

We’re thrilled to have Ricardo on board and look forward to his contributions in shaping the future of RoomBoss. Welcome to the team, Ricardo!

As you may know, RB offers a POS for customer-facing sales. Our POS provides a quick and easy way to sell non-accommodation products and services. It’s integrated with Square Terminal for payments, and Epson thermal printers for receipts and tickets. Two exciting new POS features were released!

New Room Charge Functionality

In addition to charging by credit card etc, now PMS users are able to room charge. Rooms that are checked-in can be selected for charging. Guest name(s) are displayed to help ensure the right room is charged.

POS-only User Role

It’s possible to provide a user with access only to POS (no access to other parts of the system). This can be appropriate in situations such as a hotel restaurant that’s operated by an external contractor. Our POS allows them to room charge, while avoiding access to any PMS functions.

As well as limiting a user to POS, it’s possible to limit which vendors they have access to. In the restaurant case, this allows charging for meals while preventing restaurant staff from purchasing ski lessons etc.

We’re excited to extend a big RoomBoss welcome to Shun, the latest member of our growing Client Success squad.

Prior to joining the RoomBoss team, Shun leveraged his business and communications skills at Amazon Web Services Japan, playing a role at the world’s leading cloud service provider.

During his free time, Shun has honed his communication and creative problem-solving skills to perfection as a veteran Dungeon Master, and can often be found crafting new questlines for his three-year long ongoing Dungeons & Dragons campaign.

His creativity and adaptability go beyond the dice rolls, allowing him to provide seamless insight and front-line support—no matter what our users encounter.

With such a diverse background and unique approach to looking at problems, we can’t wait to see what else you’ll bring to the table—welcome to the team, Shun!